Hillegom/Valkenswaard, 2 April 2025. Harmony IT and Jetmail BV today announced their strategic partnership to offer an integrated communication platform together. The partnership comes from growing market demand for solutions that give organisations full insight into and control over both their digital and physical communication flows.
Strategic partnership brings together the best of both worlds
The partnership is a logical step for both companies, says Robert Daniëls, Managing Director at Harmony IT: "By joining forces, we bring together the best of both worlds. We specialise in digital communication, while Jetmail excels in physical mail processing. By combining these areas of expertise, rather than trying to do everything ourselves, we create a complete end-to-end solution for managing, sending and tracking customer communication across all channels."
This all-in-one solution meets the growing demand for reliable, traceable communication, where organisations can prove legally that messages were actually sent and received. That is a crucial capability for local tax partnerships, municipalities and health insurers, among others.
Proof of sending and receipt: the communication platform that gives certainty
"Organisations increasingly need reliable, traceable communication with their customers," says Louis de Jong, General Manager at Jetmail BV. "Our joint solution offers a closed system in which we can document when a message was sent, through which channel, and whether it was opened or received. That proof is crucial for both internal process control and external accountability."
For digital communication, this means tracking whether emails have been opened, among other things. For physical mail, the system records when documents were printed, put into envelopes and handed over to the postal carrier.
Economies of scale through specialised expertise
"The volume and scale at which we can operate is impressive," says Robert Daniëls. "Jetmail has a 10,000 m² production hall that handles around 100 million mail items a year. At Harmony IT, we bring advanced digital technology and integration expertise, with which we connect all communication channels seamlessly. We also manage around 50 million communications a year ourselves. By joining forces, we not only create a complete range of communication options, but also achieve considerable economies of scale. That gives our clients a unique competitive advantage in a market where efficiency and reliability are becoming more and more important."
Competitive pricing
"We're breaking open a market of expensive solutions with an affordable alternative that is technically state of the art," adds De Jong. "By using our existing components and expertise, we can offer a high-quality solution without the high costs customers are used to."
Complete functionality for communication management
The platform offers organisations a complete set of features:
- Central control of both digital and physical communication
- Full tracking and proof for legal certainty
- Integration with payment options, both digital and physical, with QR codes for direct payment
- Seamless connection with existing case management systems and customer environments
- Extensive options for archiving and retrieval
- Advanced reporting for process optimisation
- High-quality privacy and security by design, and compliance through ISO certifications
"Many clients lack these features in their own systems and are looking for a solution without having to invest in costly software development themselves," adds De Jong. "We now offer a ready-made solution that fills this gap and adds value straight away."
Implementations start in Q2
The first implementations are already at an advanced stage, with projects at existing clients of both parties expected to start in Q2. Both companies are initially focusing on local tax partnerships, municipalities and health insurers, but also see big opportunities at other organisations where reliable communication is essential.
More information
About Harmony CustomerConnect
CustomerConnect is an integrated platform that helps organisations manage their digital customer communication centrally and securely. It makes personalisation and multichannel communication possible, while integration with existing customer information systems keeps data up to date.
About Jetmail
Jetmail is a leading player in the postal market that processes around 100 million mail items a year, with a full offering that runs from high-quality printing and personalisation through variable data printing to complete fulfilment and logistics solutions.
